This Privacy Policy describes how Claryx Ltd. collects, processes, stores and protects the personal data of its customers and website visitors. This document applies to inquiries, orders and deliveries of promotional paper bags and other products and services offered by the company.
1. General Information
Claryx Ltd. respects the privacy of its customers, partners and website visitors and is committed to protecting the personal data it processes.
This Privacy Policy and Personal Data Protection Policy has been prepared in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), the Bulgarian Personal Data Protection Act and the applicable legislation of the Republic of Bulgaria.
This Policy describes what personal data we collect, the purposes for which we use it, the legal grounds for processing it, how long we retain it and what rights you have regarding your personal data.
2. Data Controller
The Data Controller is:
Claryx Ltd.
UIC: 823083059
VAT No.: BG823083059
Address: 10/44 Odrin Street, Pernik, Bulgaria
E-mail: claryx@claryx.net
For any questions regarding the processing of personal data, you may contact us using the contact details provided above.
You may also visit our "Contacts" and "Terms and Conditions" pages.
3. What Personal Data We Collect
Depending on the services used, we may collect the following categories of data:
Data Collected When Submitting an Inquiry
• Company name;
• Name of the company representative;
• Telephone number;
• E-mail address;
• Correspondence address;
• Content of the inquiry.
Data Collected During Customer Account Registration
• Company name;
• Name of the company representative;
• Telephone number;
• E-mail address;
• Correspondence address;
• Content of the inquiry.
Data Collected When Placing an Order
• Company invoicing details;
• Delivery address;
• Contact telephone number;
• E-mail address;
• Information about ordered products and services.
Automatically Collected Data
When using the website, the following information may be collected automatically:
• IP address;
• Date and time of visit;
• Browser and operating system;
• Device type;
• Pages visited;
• Traffic source;
• Information collected through cookies.
4. Purposes of Processing
Personal data is processed for the following purposes:
• Processing inquiries regarding promotional paper bags and other products offered by Claryx Ltd.;
• Preparing quotations and offers;
• Processing and fulfilling orders;
• Delivering products;
• Issuing accounting and tax documents;
• Maintaining customer accounts;
• Communicating with customers;
• Improving the quality of our services;
• Analyzing website traffic;
• Protecting the legitimate interests of the company;
• Complying with legal obligations;
• Sending marketing communications where consent has been provided.
5. Legal Grounds for Processing
Claryx Ltd. processes personal data on the basis of:
Performance of a Contract
Where processing is necessary for the execution of an order, delivery or service.
Pre-contractual Measures
When responding to inquiries and preparing quotations.
Legal Obligation
To comply with accounting, tax and other legal requirements.
To comply with accounting, tax and other legal requirements.
To protect system security, prevent abuse and improve our services.
Consent
For sending marketing communications and using certain categories of cookies.
6. Data Retention Periods
Personal data is retained only for the period necessary to achieve the relevant purpose.
The standard retention periods are:
• Accounting documents - up to 10 years;
• Customer accounts - until account deletion or termination of the business relationship;
• Inquiries - up to 2 years after the communication has ended;
• Marketing subscriptions - until consent is withdrawn;
• Technical logs - in accordance with system security requirements.
After the applicable retention period expires, the data is deleted or anonymized.
7. Recipients of Personal Data
For the purposes of its business activities, Claryx Ltd. may disclose personal data to:
• Courier and transportation companies;
• Accounting and auditing firms;
• Hosting service providers;
• IT support providers;
• Payment service providers;
• Google LLC;
• Meta Platforms Ireland Ltd.;
• State and municipal authorities where required by law.
Personal data is not sold to third parties.
8. Google Analytics
The website uses Google Analytics to analyze website traffic and user behavior.
Google Analytics may collect information such as:
• IP address;
• Device type;
• Browser information;
• Pages visited;
• Duration of visits;
• Traffic source.
The data is processed in accordance with Google's Privacy Policy.
9. Google Ads and Meta Pixel
The website uses Google Ads and Meta Pixel for:
• Measuring advertising effectiveness;
• Remarketing;
• Advertising campaign analysis;
• Personalizing advertising content.
These services may use cookies and other tracking technologies.
10. Google Maps
Certain pages of the website may include the Google Maps service.
When using Google Maps, Google may process technical information in accordance with its own Privacy Policy.
11. Marketing Communications
Where consent has been provided, Claryx Ltd. may send:
• Newsletters;
• Promotional offers;
• Information about new products;
• Special campaigns and discounts.
Consent may be withdrawn at any time via the unsubscribe link included in marketing communications or by contacting us at claryx@claryx.net.
12. International Data Transfers
Some of the service providers used by Claryx Ltd. may process personal data outside the European Economic Area (EEA).
In such cases, Claryx Ltd. applies appropriate safeguards in accordance with Regulation (EU) 2016/679, including Standard Contractual Clauses approved by the European Commission.
13. Protection of Personal Data
Claryx Ltd. implements appropriate technical and organizational measures to protect personal data against:
• Unauthorized access;
• Unlawful use;
• Loss;
• Destruction;
• Alteration;
• Disclosure.
Access to personal data is granted only to authorized persons where necessary for the performance of their duties.
14. Rights of Data Subjects
Every data subject has the right:
• To access their personal data;
• To rectify inaccurate personal data;
• To request deletion of personal data ("right to be forgotten");
• To restrict processing;
• To object to processing;
• To data portability;
• To withdraw consent;
• Not to be subject to automated decision-making.
15. Exercising Your Rights
To exercise your rights, you may send a request to:
E-mail: claryx@claryx.net
Requests are processed within one month in accordance with GDPR requirements.
16. Complaints to the Supervisory Authority
If you believe that your rights have been violated, you have the right to lodge a complaint with:
Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
E-mail: kzld@cpdp.bg
Website:
https://www.cpdp.bgCOOKIE POLICY
17. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website.
They help the website function properly, improve the user experience and enable website traffic analysis.
18. Types of Cookies
Strictly Necessary Cookies
These cookies are essential for the proper functioning of the website and cannot be disabled.
Functional Cookies
These cookies remember user preferences and settings to improve the browsing experience.
Analytical Cookies
These cookies are used to collect statistical information and analyze website performance in order to improve our services.
Marketing Cookies
These cookies are used to personalize advertising content and measure the effectiveness of marketing campaigns.
Third-Party Cookies
These cookies may be placed by third-party service providers such as Google, Meta and other external partners.
19. Managing Cookies
You can manage or delete cookies through your browser settings.
Please note that restricting certain categories of cookies may affect the functionality and performance of the website.
20. Consent to the Use of Cookies
Strictly necessary cookies are used without the need for prior consent.
Analytical and marketing cookies are activated only after the user has provided explicit consent through the website's cookie consent banner.
21. Changes to This Policy
Claryx Ltd. reserves the right to update this Privacy Policy in the event of changes to applicable legislation, the services used or the methods of processing personal data.
The current version of the Policy will always be published on the website.
Last Updated: 7 June 2026
